Privacy Policy

Effective Date: September 1, 2026

Last Updated: September 1, 2026

Sterling Automations ("Company," "we," "us," or "our"), located at 2325 E Camelback Rd, Phoenix, Arizona 85016, USA, respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at www.sterlingautomations.com, interact with our services, or communicate with us.

1. Information We Collect

We collect personal information that you voluntarily provide to us when you fill out forms on our website, schedule a discovery call, or engage our services. This information may include:

• Contact Information: Full name, email address, phone number, and physical mailing address.
• Business Details: Company name, website URL, and details related to your e-commerce operations.
• Communications Data: Call records, email correspondence, and SMS conversation history.
• Technical & Usage Data: IP address, browser type, operating system, pages visited, and timestamps collected via cookies and server logs.

2. How We Use Your Information

We use the information we collect for business purposes, including:

• Providing, operating, and maintaining our automated store management and consulting services.
• Communicating with you regarding project updates, system alerts, account statuses, and scheduled meetings.
• Responding to customer support requests and inquiries.
• Improving website performance, user experience, and service delivery.
• Complying with applicable legal and regulatory obligations.

3. SMS / Mobile Communications Policy

By providing your phone number and verbally or digitally opting in to receive SMS messages from Sterling Automations, you consent to receive text notifications related to service onboarding, project status updates, system alerts, and call reminders.

• Message Frequency: Message frequency varies based on active project milestones and account updates (typically 2 to 4 messages per week).
• Rates: Standard message and data rates may apply depending on your mobile provider and plan.
• Opt-Out Options: You may opt out of receiving text messages at any time by replying STOP to any message. You will receive a final confirmation message upon opting out.
• Help & Support: Reply HELP to any message for assistance, or contact customer support directly at support@sterlingautomations.com.

4. Mandatory SMS Opt-In & Data Protection Disclaimer (No-Share Clause)

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

All the stated categories in this privacy policy exclude text messaging originator opt-in data and consent; this information will strictly not be shared, sold, rented, or leased to any third parties, marketing agencies, or affiliates for any purpose.

5. How We Share Information

We do not sell, trade, or rent your personal information to third parties. We may disclose personal data only under the following limited circumstances:

• Service Providers: With trusted third-party service providers (such as hosting platforms, payment processors, or CRM systems) who assist us in operating our business under strict confidentiality agreements.
• Legal Compliance: When required to do so by law, court order, or governmental authority, or to protect the rights, property, and safety of Sterling Automations or our users.

(Note: As explicitly stated in Section 4, SMS opt-in data is completely excluded from any third-party sharing.)

6. Data Security

We implement appropriate administrative, technical, and physical security measures to safeguard your personal data from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

7. Cookies and Tracking Technologies

Our website uses cookies and similar tracking tools to analyze traffic, customize website content, and optimize site functionality. You can set your browser to refuse cookies, but some features of our site may not function properly without them.

8. Third-Party Links

Our website may contain links to external third-party websites or platforms. We are not responsible for the privacy practices or content of these third-party sites and encourage you to review their respective privacy policies.

9. Your Privacy Rights

Depending on your location, you may have the right to request access to, correction of, or deletion of the personal information we hold about you. To exercise any of these rights, please contact us at support@sterlingautomations.com.

10. Updates to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this page periodically.

11. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:

Sterling Automations
2325 E Camelback Rd, Phoenix, Arizona 85016, USA
Email: support@sterlingautomations.com
General Inquiries: info@sterlingautomations.com